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Privacy Notice

Effective Date: 7/31/25

This Privacy Notice (“Notice”) describes how Strategic Claims Services, Inc. its divisions, subsidiaries and affiliates, (together, “SCS,” “we,” “our” or “us”) may collect, use and disclose your Personal Information when we are a controller of your Personal Information.  This Notice also describes the choices you may have regarding our use of your Personal Information and how to contact us regarding our privacy practices. As used in this Notice, “Personal Information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you, your household or your device.

This Notice covers the Personal Information we collect from you, or about you, including when you:

  • Visit and interact with our websites that link to this Notice (the “Websites”); and
  • Otherwise provide Personal Information to SCS for its own purposes, whether offline or online in the context of your relationship with us.

Before submitting Personal Information to us, please review this Notice carefully. 

If you are an employee or job applicant, this Notice does not apply to you in the context of those relationships, and to the extent required by law, our privacy practices are set out in our separate employee policies, job postings or our agreements with you, as applicable.

This Notice also does not apply to the information you provide or that we process in connection with class action administration and litigation matters.  

How We Collect Your Personal Information

  • Directly from you, such as when you complete our online forms or otherwise engage with us; 
  • Through use of automated technologies For more information on our use of cookies and similar technologies, please review the “Cookies and Tracking Technology” section below; and

What Personal Information We Collect

We may collect the following Personal Information from or about you:

  • Identifiers, such as your name, telephone number, email address, IP address, and other contact information.
  • Internet activity information, such as your IP address, device ID, device or browser type, and browsing behavior.
  • Non-precise geolocation data, such as your location inferred from your IP address, and other technologies to determine the approximate location of the devices from which you interact with us. 

We may disclose each of the above categories of information with the parties described in the “How We Disclose Personal Information” section below or as otherwise required by law.

How We Use Your Personal Information

We may use your Personal Information to:

  • Provide You with Services: We use your Personal Information to provide you with our services and support, including to answer questions. 
  • Improve and Maintain Our Services: In order to improve your experience and maintain our services, we use your Personal Information to understand who is visiting our services, analyze how the services are being accessed and used, improve the functionality of our services and develop new service offerings.
  • Maintain the Security of Our Services: To maintain the security and integrity of our services, we use your Personal Information to detect security incidents, protect our services against fraudulent and illegal activity and enforce our terms of use.
  • Comply with Our Legal Obligations and Respond to Legal Proceedings: We use your Personal Information to comply with our legal, regulatory and risk management obligations and maintain records of our compliance with federal and state law requirements. We may also use your Personal Information to establish, exercise or defend legal claims, such as to prevent fraud. 

We do not sell or share Personal Information for monetary or other consideration. 

How We Disclose Personal Information

We may disclose Personal Information as described in this section and/or with the following categories of third parties:

  • Service Providers. We may use third-party service providers to help us operate our business or to administer activities on our behalf, such as sending emails and conducting marketing or customer service. These third parties may process Personal Information for those business purposes. 
  • Business Transfers. We may disclose information that we collect from you to an Affiliated Entity or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
  • Legal Requirements. We may disclose your Personal Information as we believe to be necessary or appropriate: (i) under applicable law, which may include laws outside your country of residence; (ii) to comply with the request of a law enforcement or regulatory agency (including agencies outside your country of residence) or other legal process; (iii) to protect our operations or those of any of the Affiliated Entities; (iv) to protect the rights, privacy, property, interests or safety of SCS, the Affiliated Entities, Websites visitors, customers, business partners, employees or the public; (v) to permit us to pursue available remedies or limit the damages that we may sustain; (vi) to enforce our Terms of Use; or (vii) to respond to an emergency.
  • Other Third Parties. We may disclose Personal Information to unaffiliated third parties with your consent.

Cookies and Tracking Technologies

We may use cookies and other tracking technologies (like web beacons and pixels) to access or store information. A “cookie” is a small text file that is placed on your computer or mobile device when you enter a website or a mobile app. It enables the website or mobile app to remember your actions and preferences over a period of time. 

To learn more about cookies and other technologies, please visit www.allaboutcookies.org. Most web and mobile device browsers automatically accept cookies. If you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. 

In particular, we may collect information automatically:

  • Using Google Analytics. We use Google Analytics, a Google service that uses cookies and other, similar technologies to collect and analyze information about use of the Websites and report on activities and website trends. You can learn about Google’s practices in connection with this enhanced tracking and opt-out of it by visiting www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Cookie management: You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website.

Some web browsers have “Do Not Track” or similar features that allow visitors to tell each website they visit that they do not want their activities on that website tracked. There is no uniform standard for implementing and recognizing “Do Not Track” signals. For that reason, at present, our Websites do not respond to “Do Not Track” signals.

Retention of Personal Information

We will store your Personal Information for no longer than is necessary for the performance of our obligations or to achieve the purposes for which the information was collected, or as may be permitted under applicable law.

Marketing Opt-Outs

  • Opting-Out of Marketing Email: You can unsubscribe from our marketing and promotional communications by clicking on the unsubscribe link in the emails that we send. Even if you opt-out of marketing, we may still communicate with you; for example, to send you service-related messages that are related to the administration of your claim, to respond to service requests, or for other non-marketing purposes.

If you have questions or comments about your ability to opt-out of marketing and promotional communication, you may email us at privacy@strategicclaims.net.

Third-Party Services

Our Websites may contain references and/or links to third-party websites and services, including references and links to third parties that accept and process your payments to us. We are not responsible for any third party’s data collection or privacy practices, and we have no control over what information third parties track or collect. Any access to and use of such linked websites is not governed by this Notice but instead is governed by the privacy policies of those third-party websites. We encourage you to review the privacy policies posted on those third-party websites for further information.

Security of Personal Information

We have implemented reasonable technical and organizational security measures designed to protect the security of any Personal Information. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be entirely secure. 

Minors

Our Websites are not directed to children under the age of 18. If we learn that Personal Information from individuals less than 18 years of age has been collected, we will take reasonable measures to promptly delete that data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@strategicclaims.net.

California Residents

California Civil Code Section 1798.83 permits California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. Please be aware, however, that we do not currently disclose your Personal Information to any third parties for marketing purposes.  Please also note that as of the date at the top of this Notice, we are not subject to the California Consumer Privacy Act.

Texas and Nebraska Residents

These Texas and Nebraska disclosures supplement the information contained in the Privacy Notice and only apply to residents of Texas and Nebraska.

Consumer Privacy Rights

You may have the following rights, subject to any applicable exemptions or limitations:

  • Right to Access. You have the right to confirm whether we are processing your Personal Information and to access such Personal Information.
  • Right to Correct. You have the right to request that we correct inaccurate Personal Information that we maintain about you.
  • Right to Delete. You have the right to request that we delete your Personal Information under specific circumstances.
  • Right to Data Portability. You have the right to request a copy of your Personal Information in an accessible format.
  • Right to Equal Service. If you choose to exercise any of these rights, we will not discriminate against you in any way. If you exercise certain rights, understand that you may be unable to use or access certain features of our Websites, services, or properties.
  • Right to Appeal. If we do not grant your consumer request, you may have the right to appeal that denial.

You can exercise your privacy rights as described in “Submitting a Privacy Rights Request” below.

Submitting a Privacy Rights Request

To exercise any of the state rights above, please submit a request to us by emailing us at privacy@strategicclaims.net. Making a consumer request does not require you to create an account with us. Applicable law may limit the number of times that you can submit a particular request within a 12-month period.

You can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable law. 

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use Personal Information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Changes to This Notice

We may occasionally update this Notice to reflect changes in our practices. When we post modifications to this Notice, we will revise the “Effective Date” at the top of this Notice. If we make material changes to this Notice, we shall, to the extent required by applicable law, notify you by prominent posting on our Websites. All changes shall be effective from the date of publication unless otherwise provided in the notification.

Contact Us

If you have questions about this Notice or how we process your Personal Information, you may contact us by emailing privacy@strategicclaims.net.